A real human,
at the other end.
Have a question, hit a bug, or want to share feedback? Email us — the founder reads every message and replies within a business day. No tier-1 chatbots, no canned responses.
Pick the door
that matches the question.
Three ways to reach us — none of them route through a queue. Email goes straight to the founder, docs cover most setup work, and the booking link gets you a 20-min walkthrough.
Email support
Bugs, account questions, billing, integration help, anything weird. Reply lands in your inbox, usually within a few hours.
Documentation
Install guides, SDK reference, query cookbook, troubleshooting. Most setup questions are answered here in under five minutes.
Talk to expert
Book a walkthrough on real data. We'll wire your event stream to a sandbox and answer the first hard question with you on the call.
What "we'll get back to you"
actually means.
Three tiers, no mystery. Targets are conservative — the real numbers are usually faster, and we'll tell you when something is taking longer than it should.
Where the paperwork lives.
Sumidata LLC is a Delaware-registered company. For invoices, refund requests, vendor onboarding, or anything that needs an address on it — start here.
8 The Green, Suite R
Dover, DE 19901, USA
Send us the
weirdest one you've got.
If your assistant can't answer a question you care about within an hour of setup, we'll help you write the query — and refund the month anyway.